Country Inn & Suites By Radisson, Grand Rapids Airport, Mi

Pool and sauna was relaxing!

Didn't know you offered free dinner till it was too late.

Clean, comfy bed, great location for our destination (Orbit Room), and easy access to the highway.

Nothing.

Every member of staff were great, especially front desk. Very accommodating and friendly. They helped make our visit more special than anticipated--exceptional service!

Can't think of one single thing to complain about.

Clean room.

The door to our room did not close unless you slammed it shut. There was no food when we went down for breakfast.

Loved being next door to Meijer, the room was clean, and the water pressure was great. Very easy on/off the highway. The pool looked nice though we didn't use it (we did consider getting suits at Meijer and trying it out but decided not to). Parking was adequate and close by.

The bed had a large dip in the middle and the pillows were very flat (only 3 also, instead of 2 or 4 on a queen size bed). The breakfast facilities were rather lacking in space and the ability to keep up with demand. There was no room to sit as couples were taking up space that could have seated 4-6 people so we had to take food back to our room (that is once there was anything ready to take). My biggest complaint was a strange knocking noise that woke my wife and I up around 6 on Sunday morning. It sounded just like somebody knocking 2 to 4 times on a door across the hall. I checked and there was nobody there so it was the pipes or something. It would reoccur every 10-20 minutes. I never did get back to sleep so it pretty much ruined my stay.

The location and the room was very nice and comfy, but the front desk staff were not courteous or friendly at all.

The front desk staff and room rate was rather expensive, but it was due to school event.

We had to leave before breakfast, but the stay and staff were wonderful

Staff was nice, hotel was clean.

We had our 10 month old with us and a crib was set up when we arrived. However, the flat part of the crib was not there. Instead there were two blankets folded up at the bottom. It was a nice effort to make it usable, but it was very lumpy and the frame was still very much there. Our daughter just slept with us instead. There was a great deal of noise from the hallway, doors slamming. Breakfast wasn't great, even for free.

Exercise equipment totally inadequate. Whoever chooses this type equipment should have some familiarity with exercise. If they did they could have possibly purchased equipment that would not even be good in a home gym. Breakfast just mediocre as well.

Staff was friendly & professional!

When we checked in, room was not vacuumed. There was a French fry, wrapper & what looked like crumbs on the floor. Front desk did not have a cork screw/ bottle opener.

Cobwebs behind chair. Overall not very clean. Hole in shower. Needs an update bad

Polite and resourceful desk clerk

Hard to find

The room was clean and so many extras microwave. Frig. Coffee pot. Bed and extra pillows and blanket. Room was cool and comfortable. Great pool hot tub area.

Not much staff were great. We did leave at 10 and the room was still not cleaned when we can back at 3. She was next door and came soon after that. We waited down stairs.

The room itself was fine, the hotel had a comfortable atmosphere the people were nice and friendly

The refrigerator was not cold and the dryer didn't work for me

The staff was very accommodating to our request to have a swim party on Easter for our handicapped mother. The lift worked fine to get her in and out of the water.